Policy and Conditions

These terms and conditions apply to the use of all services under the domain www.handmadefantasyworld.com. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions. This site is operated and maintained by: Handamde fantasy A&B doo. Company registration number: 21256706.

Handmade fantasy A&B d.o.o. Beograd-Zemun

  • Cara Dušana 266e
  • 11080 Zemun - Belgrade
  • Serbia
  • Tax number: 109863343
  • Company registration number: 21256706
Customer Services can be contacted by email support@handmadefantasyworld.com. Office hours: (CET) Monday to Thursday: 10.00am – 4.00 pm; Friday: 10.00am - 4.00pm

Table of Contents

Cancellation and Returns Policy

If you wish to cancel your order:
You can notify us by mail (support@handmadefantasyworld.com) before we have approved you access to video servise or
Where access have already been approved to you, you have a right to cancel your contract up to 2 working days starting from the day after verification.
You may cancel your contract and obtain a refund by notifying us in writing by email up to 2 working days starting the day after verification to the address at the top of these conditions.Money will be return to the same account or credit card that was used in previous payment.
A cookie is a small piece of data that is stored on your computer. It is set by us when you visit the website and can only be accessed and used by us. Each cookie has an expiry date that determines how long the cookie lasts. Cookies do not contain any personally identifying information; when you register, however, the cookie may be combined with personal information that you have given us as a part of registration. We use cookies in several ways to improve our services. Please be aware that we only use cookies when they are absolutely necessary and always ensure that they last only for as long as they are useful.


There is no age restriction imposed our the Website, however parents and legal guardians are responsible for compliance with these terms by children under their responsibility.
By registering you certify that all information you provide in the registration is accurate and you agree not to impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity.
You can update your registration at any time at the My Profile section of our website.
Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should change your password immediately and ensure it is kept secure. You are responsible for all activities that occur under your account or password.
We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.


While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
The material on this Website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms which, but for these terms and conditions, might have effect in relation to this Website.

Privacy Policy

Handmade fantasy A&B privacy policy is to respect and protect the privacy of visitors and subscribers to our web site. This policy statement tells you how we collect information from you and how we use it. It will assist you in making informed decisions when using our site and our services.
We do request personal information such as your name, email address, company details, etc which you can choose to provide when you subscribe to our website. We need to collect this information to help us personalise and deliver relevant, benefit-driven content. You are under no obligation to provide any personal data if you don’t want to. We also use personal information for purposes of administering and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our web site, new services and special offers we think you will find valuable. If you choose to opt out of receiving any such communications from us, then please do so via the unsubcribe link on each and every email we disribute. This aggregate data is used to customize our web content to deliver a better experience for our users and will in no way personally identify you.
An IP address is a number that's automatically assigned to your computer whenever you're surfing the web. web servers automatically identify your computer by its IP address. On occasions, we collect IP addresses for the purposes of system administration, to analyse aggregate information, and to audit the use of our site.
Protecting the security of all personally-identifiable information associated with our guests is of the utmost concern to us. Once we receive your transmission, we will take reasonable precautions to ensure its security on our systems. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we take all reasonable steps to ensure the security of our users' personal information and maintain their privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of such personal information.
By using this site, you signify your assent to the docrafts Privacy Policy. If you do not agree to this policy, please do not use this site. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check this page periodically for any changes. Your continued use of this site following the posting of changes to these terms will mean you accept those changes.